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Frequently Asked Questions
1. Where do you ship from?
We operate from Canada and ship orders to customers worldwide.
2. How long does shipping take?
Canada & USA: 7–14 business days International Orders: 10–20 business days Shipping times may vary depending on customs and local delivery services.
3. Are your products real gold or diamonds?
Our jewelry is made with high-quality materials such as 18k gold plating and AAA+ cubic zirconia stones, giving you the perfect iced-out look without the luxury price tag.
4. How do I track my order?
Once your order is shipped, you’ll receive a tracking number by email. You can track your package directly on our Track Order page or the courier’s website.
5. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and secure checkout methods.
6. Do you accept returns or exchanges?
Yes, we accept returns within 14 days of delivery for unused items in their original packaging. Please visit our Return Policy page for full details.
7. How do I take care of my jewelry?
Keep jewelry dry and avoid contact with water, sweat, or chemicals. Store pieces in a cool, dry place when not in use. Clean gently with a soft cloth to keep your jewelry shining.
8. Can I contact you if I have more questions?
Of course! You can reach us anytime at arsh.khasria226688@gmail.com. Our support team will be happy to help.